Privacy Policy

ByKaren Altizer

This policy explains how Foxestates handles your personal data when you use https://foxestates.co.uk/ or contact us. We are the data controller and operate under UK GDPR and the Data Protection Act 2018.

Contact: grabieljack@gmail.com | https://foxestates.co.uk/

What we collect

  • Contact details: name, email, phone, address
  • Property info: preferences, viewing details, offers, instructions
  • Identity and compliance data: ID documents and checks such as AML and KYC
  • Tenancy or sales details: references, agreements, communications
  • Payment related info, limited and only where needed
  • Website usage data: IP, device info, analytics, cookies

How we use your data and legal bases

  • Provide services: enquiries, valuations, viewings, and progression of sales or lettings. Legal basis: contract
  • Verify identity and meet legal duties, including anti–money laundering checks. Legal basis: legal obligation
  • Improve our site and services, prevent fraud, and keep records. Legal basis: legitimate interests
  • Send updates and marketing if you opt in. You can opt out anytime. Legal basis: consent or legitimate interests

Sharing your data

  • Trusted service providers such as hosting, CRM, email, analytics, and ID verification
  • Professional partners you choose to work with such as conveyancers, surveyors, and referencing providers
  • Regulators or law enforcement where required by law
    We never sell your personal data. Third parties only receive what is necessary under appropriate safeguards.

Cookies and tracking
We use cookies and similar technologies for core functionality and analytics. You can control cookies in your browser settings. See our site for details.

Data retention
We keep data only as long as needed:

  • Property or transaction records: typically up to 6 years
  • AML and KYC records: typically 5 years
  • Marketing data: until you opt out or after a period of inactivity
    Exact periods may vary based on legal requirements and our business needs.

International transfers
If we transfer data outside the UK or EEA, we use approved safeguards such as the UK IDTA or Standard Contractual Clauses.

Security
We apply technical and organisational measures to protect your data, limit access, and train our team. No system is 100% secure, but we work to keep your information safe.

Your rights
You can request access, correction, deletion, restriction, portability, and the right to object, including to marketing. Where we rely on consent, you can withdraw it at any time.

Complaints
If you are unhappy, please contact us first. You can also complain to the ICO at ico.org.uk.

Third party links
Our site may link to other websites. Their privacy practices are their own.

Changes to this policy
We may update this page from time to time. Significant changes will be posted here.